Prof. Dr. Louis Tong from Singapore National Eye Centre (SNEC)
1. What is dry eye disease?
Dry eye disease is a common condition that occurs when your eyes do not produce enough tears or when the quality of tears is poor and they evaporate too quickly. Tears are essential to keep the surface of the eye healthy, comfortable, and vision clear. When tear balance is disrupted, patients may experience dryness, irritation, redness, burning, fluctuating vision, excessive tearing, or a gritty “sand-like” sensation. Dry eye can be temporary or long-term, and its severity can vary from mild discomfort to symptoms that significantly affect daily life, work, and screen use.
2. Why is it important to treat dry eye early and consistently?
Dry eye is often a chronic condition, meaning it usually requires ongoing care rather than a one-time treatment. If left untreated, dry eye can lead to persistent discomfort, unstable vision, inflammation, and damage to the eye surface.
Regular treatment helps to:
- Improve eye comfort
- Stabilize vision
- Protect the ocular surface
- Prevent worsening of symptoms over time
- Consistency is important; treatments work best when eyedrops are used as prescribed by your eye doctor, even when symptoms feel better.
3. What are artificial tears and how do they help?
Artificial tears are lubricating eye drops designed to supplement your natural tears.
They help to:
- Moisten the eye surface
- Reduce irritation and dryness
- Improve visual clarity
- Support healing of the ocular surface
They are often the first-line treatment for dry eye and are safe for long-term use when used appropriately.
4. Why are there so many types of artificial tears in the market?
Not all dry eyes are the same. This is why there are many different formulations of artificial tears available. They may differ in:
- Thickness (viscosity):
Thinner drops feel lighter and are suitable for mild dry eye or frequent use, while thicker gels or ointments provide longer relief but may blur vision temporarily - Ingredients:
Some focus on water replacement, others improve tear stability or reduce evaporation, while certain drops support the healing of the eye surface. For instance, formulations with sodium hyaluronate are hydrating and help promote ocular surface repair, making them especially useful for moderate to severe dry eye or tear instability. - Preservative vs preservative-free:
Preservative-free drops are often recommended for frequent use or sensitive eyes while preserved drops may be suitable for occasional use. Multi-dose preservative-free (MDPF) formulations like Evolve HA stay sterile for 90 days after opening and are suitable for sensitive eyes and post-procedure care.

Because dry eye can involve tear deficiency, tear instability, inflammation, or eyelid gland dysfunction, your doctor may recommend a specific type of artificial tear that best matches your condition.
5. Why does my eye doctor recommend a particular eye drop for me?
Your eye doctor’s recommendation is based on:
- The type and severity of your dry eye
- Your symptoms and examination findings
- How often you need to use the drops
- Your lifestyle (screen use, contact lenses, work environment)
Using the recommended drop correctly and consistently gives you the best chance of symptom relief. If a drop causes discomfort, blurring, or does not seem effective, it is important to inform your doctor rather than stopping it on your own.
6. Do you provide specialized care for dry eye?
Yes, for severe dry eye cases with other complications, we offer comprehensive assessment and personalized management through our dedicated Dry Eye Clinic services at Singapore National Eye Centre. Our approach focuses on identifying the underlying causes of dry eye and tailoring treatment plans that may include eye drops and advanced therapies when needed. Whereas for the mild and moderate types of dry eye with no other complications, you can be taken care by your regular eye care professionals like Optometrists and general ophthalmologists.
7. What is the key message for patients with dry eye?
Dry eye is common, manageable, and treatable. With the right diagnosis, appropriate eye drops, regular warm compresses, and ongoing education, most patients can achieve good symptom control and improved quality of life. Staying informed, consistent with treatment, and engaged in shared learning makes a meaningful difference.
8. Is there a platform where I can learn more and connect with other dry eye patients?
Yes. Patients with dry eye are encouraged to join our education and patient-sharing platform on the Friends of the Dry Eye Service Substack page here.
On this platform, patients can:
- Learn more about dry eye and available treatments
- Read educational articles written for patients
- Participate in constructive discussions
- Share real-life experiences and coping strategies
- Share your stories dealing with various types of treatment for dry eye


